Policy

• SHIPPING AND DELIVERY
• COMPLIMENTARY LTL SHIPPING FOR BATTERIES
• ORDER CANCELLATION or MODIFICATION
• BILLING ISSUES
• WEBSITE AND ORDER POLICIES
• PRIVACY POLICY

SHIPPING AND DELIVERY

We generally ship most orders within 24 hours or 1 business day, and most orders ship out of Arizona, Kansas, Tennessee, North Carolina, and Pennsylvania to quickly process and ship your order. 

• Golf carts typically arrive within 5-7 business days after shipment via LTL delivery within the contiguous US. If you need your cart faster, please let us know and we’ll do our best to work with you.

• Regular parts and accessories usually take 3-5 business days. (Not including HI and AK)

• Batteries take up to 7 business days after shipment. (Not including HI and AK)

COMPLIMENTARY LTL SHIPPING FOR BATTERIES

The Complimentary Standard LTL Shipping we offer for Battery Orders only covers regular LTL shipping, meaning that no additional service or handling is required for delivery. If your location is remote, has limited shipping access, or needs special handling—like a lift gate or inside delivery— extra costs may arise due to the added effort and resources required. In these cases, our shipping team will contact you to arrange a custom fee and collect additional payment based on your specific address.

 All customers placing battery orders will receive a follow-up email requesting additional details about delivery requirements. This information is mandatory to process your order. By placing a battery order, you agree to provide accurate delivery information. If the provided information is inaccurate or changes, you are responsible for any additional shipping fees incurred. The Golf Cart Farm reserves the right to charge you for any cost differences resulting from such discrepancies.

ORDER CANCELLATION or MODIFICATION

All orders are pushed to our warehouses for shipping within minutes of the order being placed. We will do our best to assist customers with order change or cancellation requests, but we will not be able to guarantee it. 

Please note that orders canceled before they ship are subject to a 3.5% cancellation fee, which covers non-refundable web hosting costs.

 We highly recommend reviewing all orders prior to placing it to make sure that the product(s), quantity, and order details are correct. The Golf Cart Farm will not be responsible for providing prepaid return labels for wrong item(s) ordered, nor replacements for orders shipped to the wrong address.

BILLING ISSUES

If you notice multiple charges on your credit card statement after ordering, don't worry — it's temporary. You won't be billed twice for the same order. This can happen due to bank or credit card processing, which we can't control. Typically, extra charges disappear within 3-4 business days, leaving only the correct amount.

For any other billing questions, feel free to email us at support@thegolfcartfarm.com — we're here to assist!

WEBSITE AND ORDER POLICIES

At The Golf Cart Farm, we're dedicated to delivering the best service and experience for you. To keep everything running smoothly, we may occasionally need to adjust prices, update policies, or decline service at our discretion, with or without prior notice. While we strive for perfection, technology isn't perfect, and errors — such as incorrect photos, pricing, or quantities — may occur on our site. When mistakes happen, we're committed to resolving them fairly. However, The Golf Cart Farm reserves the right to cancel orders due to listing errors, and we appreciate your understanding as we work to make things right.

PRIVACY POLICY

Our Privacy Policy can be found here.