Refund policy

Refund & Return Policy

At The Golf Cart Farm, we want you to feel confident in your purchase. If something arrives damaged, defective, incomplete, or different from what you ordered, we’ll work with you to make it right.

For questions or help with a return, contact our support team before shipping anything back:

Email: Support@TheGolfCartFarm.com
Phone: (866) 546-1999
Main Office: (480) 512-9179
Hours: Monday through Friday

30-Day Returns

Most eligible items may be returned within 30 days of the date they were delivered.

To qualify for a standard return, the item must be:

Unused and in its original condition
Returned with all original packaging, components, manuals, hardware, and tags
Accompanied by your receipt or proof of purchase

Not sure whether your item qualifies? Contact us before shipping it back, and we’ll be happy to review it with you.

Items That Cannot Be Returned

The following items are considered final sale and cannot be returned:

Golf carts and other complete vehicles
Used or installed items
Gift cards
Sale or clearance items marked as final sale

Preorder Cancellations

Preorders may be canceled before the item ships. Because payment processing and order-handling costs are incurred when the order is placed, canceled preorders are subject to an 8.5% cancellation fee.

Once a preorder has shipped, it will be handled under our standard return policy.

Starting a Return

Please contact us before sending an item back. All returns require a Return Merchandise Authorization, or RMA number, so we can provide the correct return address and make sure your return is processed properly.

Email Support@TheGolfCartFarm.com and include:

Your order number
The item you would like to return
The reason for the return
Photos or video, when applicable

We’ll respond with your RMA number and return instructions.

Please do not refuse delivery or ship an item back without an approved RMA. Unauthorized returns can be delayed, returned to the sender, or charged an additional 5% processing fee in addition to any applicable restocking fee due to the extra shipping and handling involved.

Damaged, Defective, Missing, or Incorrect Items

Please inspect your order as soon as possible after delivery. If something arrives damaged, defective, incomplete, or different from what you ordered, contact us within 48 hours so we can begin helping you right away.

Please provide:

Photos or video showing the damage, defect, or incorrect item
A photo of the shipping box and packaging if the item was damaged in transit
Your packing slip, order confirmation, or order number

For certain defective products, we may ask you to complete a few basic manufacturer-recommended troubleshooting steps. This often allows us to resolve the problem more quickly without requiring you to return the item.

If your claim is approved:

We will provide a prepaid return shipping label when a return is required
You will not be charged a restocking fee
We will arrange an approved replacement or refund

You will never be required to pay return shipping for a mistake caused by The Golf Cart Farm.

Claims submitted more than 48 hours after delivery will still be reviewed, but shipping damage and missing-item claims may be more difficult to verify. Depending on the circumstances, the return may be handled under our standard return terms.

Damage caused after delivery by improper installation, modification, misuse, accidents, or improper handling is not covered under this policy. Manufacturer warranty coverage may still apply in certain situations.

Standard Returns

Changed your mind, ordered the wrong item, or discovered that the item is not compatible with your cart? We can still help you with an eligible return.

For standard returns:

The customer is responsible for return shipping
Original shipping charges are nonrefundable
A restocking fee applies
Items must be returned unused and in resalable condition

If our team specifically recommended an incorrect item based on information you provided, please contact us. We will review the situation and work with you toward an appropriate solution.

Restocking Fees

Restocking fees help cover payment processing, inspection, handling, repackaging, and the cost of returning an item to inventory.

8.5% for most items
20% for batteries and other heavy or high-handling items, including wheels, tires, body kits, seat kits, and lift kits.

The applicable fee will be calculated based on the returned item’s purchase price.

Shipping Your Return

Please package the item carefully using its original packaging whenever possible. All components, hardware, manuals, and accessories must be included.

Once shipped, send the tracking number to our support team so we can monitor the return.

We strongly recommend using UPS, FedEx, or another insured and trackable shipping service. The Golf Cart Farm is not responsible for return packages that are lost or damaged while being shipped back to us.

Refund Processing

Once your return arrives, our team will inspect it and email you with the status of your refund.

Approved refunds will be issued to the original payment method. Refunds are typically processed within 10–15 business days after we receive the returned item.

After we issue the refund, your bank or card provider may need additional time to post the credit to your account.

Exchanges

To help you receive the replacement item as quickly as possible, we generally recommend:

Returning the original item for a refund
Placing a new order for the correct item

Our support team can help confirm compatibility before you place the replacement order.